Rubbish Removal Merton Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Merton provides rubbish removal and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation booking or receiving the services from Rubbish Removal Merton.
Company, we, us, our means Rubbish Removal Merton as the provider of rubbish removal and related services.
Services means any rubbish removal, waste collection, bulky item collection, garden waste clearance, house or office clearance, or related service offered by the Company.
Waste means any items or materials presented by the Customer for collection and disposal, including household waste, commercial waste, green waste, bulky items and similar materials, excluding prohibited items as set out in these Terms and Conditions.
Booking means a confirmed service request made by the Customer and accepted by the Company in accordance with these Terms and Conditions.
2. Scope of Services
We provide rubbish removal and waste collection services within our operational area, which may be updated from time to time. The specific services to be provided, including the type and approximate volume of waste to be collected, will be agreed at the time of booking.
All services are subject to availability and may be adjusted depending on site access, traffic conditions, health and safety considerations, and compliance with applicable waste regulations.
We reserve the right to decline a job, or any part of a job, where the waste presented is hazardous, not as described at the time of booking, or where access is unsafe or unlawful.
3. Booking Process
Bookings can be made by telephone or through our online enquiry and booking channels, where available. When making a booking, the Customer must provide accurate and complete information about:
1. The collection address and any access restrictions.
2. The type of waste to be collected.
3. The estimated volume, weight, or number of items.
4. Any relevant time constraints for collection.
Once we receive your request, we will provide a quotation or an estimated price based on the information supplied. A Booking is only confirmed when we acknowledge acceptance of the service request and agree a collection date and time window with you.
We may amend or update the quotation on arrival at the premises if the actual waste differs in quantity, type, or accessibility from that described when the Booking was made. In such cases, we will explain any revised charges before proceeding. If you do not accept the revised charges, we reserve the right to cancel the service and apply a call-out or cancellation fee where applicable.
4. Customer Obligations
The Customer agrees to:
1. Ensure that the waste is accurately described at the time of booking.
2. Provide safe, clear access to the waste at the agreed collection time.
3. Obtain any necessary permissions or consents for access to private roads, shared driveways, communal areas or managed properties.
4. Ensure that any waste presented is not hazardous, unless expressly agreed in writing in advance.
5. Not present any prohibited items for collection, including but not limited to asbestos, clinical or medical waste, pressurised containers, certain chemicals, flammable substances, gas bottles or cylinders, and other items classified as hazardous under applicable regulations.
If access is restricted, the waste is not as described, or the Customer fails to comply with these obligations, we may charge additional fees for waiting time, wasted journeys, or extra labour, or may cancel the service and charge a cancellation fee.
5. Pricing and Quotations
Prices may be based on volume, weight, labour time, type of waste, and any congestion or parking charges incurred. All quotations are provided in good faith, using the information supplied by the Customer.
Quoted prices are estimates only and may change if the actual waste is greater in volume or weight, more difficult to access, or different in nature from the information provided. Where reasonably practicable, we will confirm any price changes before beginning work.
Unless expressly stated, prices are exclusive of any applicable VAT, which will be charged at the prevailing rate where required by law.
6. Payments and Invoicing
Payment terms will be communicated at the time of booking. For most residential customers, payment is due immediately on completion of the service, unless otherwise agreed in advance.
We may accept payment by cash, card, bank transfer, or other methods notified to you. For business customers, we may agree alternative payment terms or issue invoices with a specified payment period. All invoices must be paid in full by the due date stated.
We reserve the right to charge interest on late payments at the statutory rate, as well as reasonable administration and debt recovery costs. Ownership of any waste collected transfers to us only when full payment has been received, subject to applicable waste regulations.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a Booking by giving reasonable notice before the agreed collection time. Specific notice periods and any applicable fees will be notified when you make your Booking.
As a general guideline, cancellations made at least 24 hours before the scheduled collection time will not usually incur a cancellation fee. Cancellations made with less than 24 hours notice, or where our team attends the site and is unable to complete the job due to Customer fault or inaccuracy, may incur a call-out or cancellation charge.
We reserve the right to cancel or reschedule a Booking if:
1. We are unable to safely access the premises.
2. The waste differs materially from the description provided.
3. Weather, traffic, vehicle breakdowns, staff illness or other events beyond our reasonable control prevent us from attending.
In such circumstances, we will endeavour to notify you as soon as reasonably practicable and offer a new collection time. We will not be liable for any loss arising from such cancellations or delays, but any prepayments for services that cannot be provided will be refunded or applied to a rescheduled service.
8. Service Timing and Delays
We will use reasonable efforts to attend within the agreed time window. However, all arrival times are estimates and may be affected by traffic, roadworks, parking availability, and other operational factors.
We do not accept liability for any consequential loss, business interruption, or costs incurred by you due to late arrival or rescheduling, provided that we act with reasonable care and endeavour to keep you informed of any significant delays.
9. Waste Handling and Disposal
We operate in accordance with applicable UK waste management legislation and duty of care requirements. All collected waste will be transported and disposed of or recycled at authorised facilities, in line with our legal obligations and environmental policies.
We may issue waste transfer notes to business customers or for specific waste streams where required by law. The Customer is responsible for retaining such documentation for any required statutory period.
The Customer warrants that all waste presented for collection is owned by the Customer or that the Customer has the owner s authority to dispose of it. The Customer indemnifies the Company against any claims arising from unauthorised disposal of goods or materials provided to us.
10. Prohibited and Hazardous Materials
We are not licensed to handle certain hazardous or specialist waste types unless expressly agreed in advance. Prohibited materials may include:
1. Asbestos or materials containing asbestos.
2. Clinical or medical waste, sharps, or pharmaceuticals.
3. Chemical, biological or radioactive substances.
4. Gas cylinders, pressurised containers, or explosives.
5. Certain oils, paints, solvents and flammable liquids.
If any such materials are discovered among the waste to be collected, we may refuse to handle them, leave them on site, or, if already loaded, return them to the Customer. Additional charges may apply for any extra time or costs incurred, including safe segregation and return of such items.
11. Customer Property and Site Condition
The Customer must ensure that the collection area is reasonably clear and safe for our team to work in. We will take reasonable care when carrying out the Services; however, the Customer accepts that minor scuffs, marks, or disturbances may occur in the normal course of moving bulky items or waste.
The Customer should protect or remove any items that could be damaged during removal operations, including floor coverings, decorations, or fragile fittings. We are not liable for damage arising from pre-existing defects, wear and tear, or where the Customer has failed to take reasonable precautions.
12. Liability and Limitations
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the above, our total liability to you arising out of or in connection with the Services, whether in contract, tort including negligence, or otherwise, shall not exceed the total price paid or payable for the specific job giving rise to the claim.
We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data, arising from or in connection with the Services, delays, cancellations, or any other matter under these Terms and Conditions.
13. Insurance
We maintain appropriate insurance cover in respect of our activities, including public liability insurance up to a level considered reasonable for the nature of our operations. Details of our insurance can be made available upon reasonable request.
14. Complaints and Disputes
If you are dissatisfied with any aspect of our service, you should notify us as soon as possible, providing full details of the issue. We will investigate your concerns and seek to resolve them in a fair and timely manner.
Where a dispute cannot be resolved informally, either party may consider using mediation or other alternative dispute resolution methods before resorting to court proceedings. This does not affect your legal rights.
15. Data Protection and Privacy
We may collect and process personal data about Customers for the purposes of managing bookings, providing services, processing payments, and meeting legal obligations, including waste regulations. We will handle personal data in accordance with applicable data protection laws in the United Kingdom.
We will not sell your personal data to third parties. We may share your information with service providers and authorities where necessary to deliver the Services, comply with legal duties, or protect our legitimate interests, always in line with data protection requirements.
16. Force Majeure
We shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, extreme weather, acts of God, strikes, lockouts, accidents, vehicle breakdown, fire, flood, or changes in law or regulation.
17. Amendments to Terms
We may revise these Terms and Conditions from time to time to reflect changes in law, our business practices, or the scope of our services. The updated Terms and Conditions will apply to any new Bookings made after the revised version comes into effect. It is your responsibility to review the Terms and Conditions before placing a new Booking.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
Both the Company and the Customer agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided.
20. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services. They supersede any prior understandings, statements, or agreements, whether written or oral, relating to the same subject matter.
By placing a Booking or using our rubbish removal and waste collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
